Medicall
Privacy Policy
Effective Date: January 1st 2025
Introduction
Medicall ("we," "us," or "our") is committed to safeguarding your personal and health information. Our platform connects you with licensed medical practitioners for real-time consultations. This Privacy Policy explains how we collect, use, disclose, and protect your information when you access our website, mobile applications, and other services (collectively, the "Services"). By using our Services, you consent to the practices described herein.
Information We Collect
-
Personal Information: When you register for or use our Services, we may collect identifiable information such as your name, email address, phone number, date of birth, and payment details.
-
Health and Consultation Data: During consultations with licensed medical practitioners, you may share sensitive health information and details about your medical history. We also collect records of your consultation sessions, including chat transcripts, video/audio recordings (if applicable), and any files you choose to share.
-
Usage Data: We automatically gather information about your interactions with our Services (e.g., IP address, browser type, access times, device information).
-
Cookies and Similar Technologies: We use cookies to enhance your experience, analyze trends, and improve our Services. You may control cookie preferences via your browser settings.
How We Use Your Information
We use the information collected to:
-
Facilitate Consultations: Enable secure, real-time consultations between you and licensed medical practitioners.
-
Improve Our Services: Enhance, personalize, and develop our platform based on your usage patterns and feedback.
-
Communication: Inform you about updates, new features, promotions, and important notices related to our Services.
-
Compliance and Quality Assurance: Ensure compliance with legal, regulatory, and quality standards—including maintaining accurate consultation records for audit and training purposes.
-
Security: Protect against unauthorized access, fraud, and other security risks.
Disclosure of Your Information
We do not sell your personal data. We may share your information with:
-
Licensed Medical Practitioners: Your consultation data and relevant health information will be accessible to the practitioners providing your care.
-
Service Providers: Third parties that help us operate and secure our platform (e.g., hosting services, payment processors).
-
Legal and Regulatory Authorities: As required by law or in response to legal process.
-
Business Transfers: In connection with any merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction.
Data Security
We employ robust technical and organizational measures to protect your personal and health information. However, no security measure is foolproof; therefore, while we strive to protect your data, we cannot guarantee its absolute security.
Your Rights and Choices
Depending on your jurisdiction, you may have rights regarding your personal data, such as accessing, correcting, or deleting your information. To exercise these rights, or for any privacy-related inquiries, please contact us using the information provided below.
Data Retention
We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be effective upon posting the revised version. Continued use of our Services constitutes acceptance of the updated Privacy Policy.
Contact Us
For any questions regarding these Terms, please contact us at:
Email: info@techdugout.com
Get update. Signup to our Newsletter
Already sign up? unsubscribe
Links
Legal
About Us
